Payment Policy

YOUR ORDER, PROCESSING OF PAYMENTS AND PRODUCT AVAILABILITY

• If you order a Product or Products on-line, once you have placed your Order, the price reflected on our Website shall be the price payable. Prior to proceeding to the final check-out point and authorising the payment for the list of Products purchased, by authorising the payment, you accept and consent that the Product/s as ordered shall be delivered to you.
• Unless specifically stated, the price of our Products excludes costs of delivery. Please refer to our Shipping & Delivery Policy as published on our Website.
• When placing your order with us, you warrant and represent that you:
  • understand the nature and effect of our Terms and agree to it.
  • are authorised and legally permitted to purchase the Products as ordered.
  • understand that should you place an order outside of South Africa or purchase an item to take with you to any destination outside of South Africa, you are responsible to ensure that the destination country will allow such products to pass through customs. Should any items be shipped as gifts from here to any destination not falling in South Africa’s borders, you will be responsible for any shipping charges and/or taxes that may apply as determined by the destination country’s customs. 
  • You indemnify us fully against any claim of any nature whatsoever should you be found not to have complied with the destination country’s customs laws.
• You agree to indemnify us against all/any expenses, losses, or damages that we may sustain or incur due to your breach of any of the above warranties.
• When you place an order and need to make a payment, financial information will be collected, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) when you purchase, order, return, exchange, or request information about our services from the Website.
  • We store only limited financial information. All financial information is stored by trusted payment processor platforms. Click this link, https://www.payfast.co.za/privacy-policy, to access and read more detail on the handling of transactional data at PayFast.
• All orders must be placed and paid for electronically via our website by following the on-screen prompts. Prices for products shall be as advertised on our Website.  No Products shall be shipped unless payment in full has been received.
• At our elective, we may accept Electronic Funds Transfers from your bank to ours. No products shall be shipped or released until such time as funds have cleared bearing in mind that there might be a delay in clearing of funds between different banks. This only applies within South Africa.
• We will to the best of our ability ensure that the Product, Product Set, and quantities as advertised on our Website are available. We do not however make any warranties in this regard and accept no liability in the case that any of the Products are not available at the time of processing your Order. If any specific product as advertised and order, for whatever reason is not available, we will immediately contact you and replace such Product with a Product of equal value of your choice. Alternatively, we will arrange for a refund in accordance with our cancellation provisions as detailed underneath.
• Should there be any delay of any nature, we will immediately communicate with you and advise how soon we would be able to rectify the situation. Should any problems arise, please contact us on admin@spottedbox.co.za to report any malfunctions or issues encountered. We value your input to improve our service to you.
• Even though we make sure our platform is always fully operative, we cannot guarantee that no technical glitches may occur. If there was any technical difficulty experienced, or any force major events or circumstances beyond our control, the time-period within which we will endeavor to carry out your Order shall be moved forward until such time as we are able to proceed with the shipping of the Order. Alternatively, at our elective, we will proceed with the cancellation and refund of the Order, provided the delivery of orders (“shipping”) process has not already commenced.
• We reserve the right to change or adjust our Product pricing at any point in time, but should you have placed your Order already, the price as advertised when you placed the Order shall be applicable. Under all circumstances the prices as advertising in our on-line Shop will be the price that is charged.
• Vouchers: We do provide the option to purchase a Gift Voucher from us. We are happy to issue a Gift Voucher and will issue you with a Voucher once payment has been received and cleared in our bank account. Vouchers shall only be valid for the period as stated on the Vouchers. The Voucher will expire on the date as shown on it.  No voucher is redeemable for cash under any circumstances. Contact us should you need additional information.