INTRODUCTION

We know that you care how we use, collect, and share information about you. As we appreciate your trust, we undertake to handle and safeguard all your information responsibly and carefully to the best of our capability.  Under all circumstances we will only use your personal information for lawful purposes. 

When you access our Website, make use of it or shop on-line at www.spottedbox.co.za (our “Website”, “Service”), we collect, access and process your personal information. This Privacy Policy explains how and why your personal information is collected. By accessing our Website, you agree and consent that you have read this Privacy Policy, and by using our Website or Services, understand and consent to the terms contained in it. 

If we change our Privacy Policy, we will update it and publish it on our Website. The published Privacy Policy shall always be current and effective. Any changes or modifications shall be effective immediately when we publish an update. You are encouraged to check the current version when you access our Website so that you always know how we handle your information for the duration of our relationship and interaction. 

If you have any questions that we have not addressed in this Privacy Policy about how we handle or process your personal information, please address your enquiry to admin@spottedbox.co.za

 

COLLECTION OF PERSONAL INFORMATION

We collect several different types of information for various purposes to provide and improve our Service to you. The types of information we collect are:

Personal information provided by you

While using our Service, we may ask you to provide us with certain personal identifiable information that we will use to contact or identify you (“Personal Data”). Personal Data may include details such as your name, surname, e-mail address, telephone number, demographic information, and any other information that you voluntarily give to us when you register on our Website, or when chatting on-line. The same applies to information you may provide when entering contests or giveaways and/or responding to surveys.

We may use your Personal Data to contact you with newsletters, marketing, or promotional offers. You may opt out of receiving e-mails or other digital communication from us by following the unsubscribe link or stop prompt which will always form part of the communication.

Usage Data

Information which our servers automatically collect when you access our Website, place an order, or from the Service Infrastructure itself. Usage data may include information such as your IP address, your browser type, your operating system, the pages of our Service that you visit, the time and date of your visit, time spent on those pages, unique device identifiers, your country and other diagnostic data. 

Financial Data

When you place and order and need to make a payment, financial information will be collected, such as data related to your payment method (such as valid credit card number, card brand, expiration date) when you purchase, order, return, exchange, or request information about our services from the Website. We store only limited financial information. All financial information is processed and stored by trusted payment processors at PayFast (https://www.payfast.co.za/privacy-policy. Please read their full Privacy Policies, specifically related to handling of transactional data, for more information.

Facebook Products (including Facebook, Messenger & Instagram) & other networking or 3rd party applications

If you make use of our Services via Facebook, Instagram or Facebook Messenger (collectively “Facebook Products”), we will have access to your basic account information, such as your user name, e-mail, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. Information and Data collected here will be collected and handled as governed in terms of your individual Facebook Products’ Settings and the Facebook Privacy & Data Policy. The updated Facebook Privacy and Data Policy are available on Facebook or Instagram under Settings. 


WHY WE PROCESS YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience when we process your on-line order. We only use your personal information for reasons related to business when we need to. It will always only be for legitimate interests. 

These legitimate interests include:

  • preventing risk & fraud
  • answering questions or providing other types of support
  • providing & improving our products and services including our efficiency when fulfilling your order
  • assisting with marketing, advertising, or other promotional purposes
  • communicate with you throughout the ordering process up to delivery and after-sales product satisfaction and service


DISCLOSURE OF YOUR INFORMATION

We will always protect your personal information as far as possible to the best of our ability. For purposes of disclosure, please note that we operate our on-line shop via the WooCommerce platform which is a well-known trusted partner in the industry.  If you have any questions, please contact us, and we will gladly provide you with more information.

The following will apply in terms of disclosure:

When legally & lawfully compelled to disclose

If a third-party requests information, unless it is for legitimate, legal reasons we will refuse to share it.  We will only share it if we believe the release of information about you is necessary to respond to a legal process, court order, or any applicable law, rule, or regulation. 

Third-Party Service Providers

We will only share your personal information with our trusted third-party service providers who will only have access to such information as is necessary to perform their functions.  They are prohibited from using your information for any other purposes. Examples include fulfilling of orders for products, delivering packages, analyzing data, marketing assistance etc.

Marketing Communications & promotional campaigns

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing & advertising purposes, only as permitted by law.

 

TRACKING TECHNOLOGIES

Cookies

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use are Session Cookies which we use to operate our Service, Preference Cookie to remember your preferences and various settings. and Security Cookies which are used for security purposes.

Website Analytics

We may also partner with selected third-party vendors such as Google Analytics and others, to allow tracking technologies to, among other things, analyze and track users’ use of our Website, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. We do not transfer personal information to these third-party vendors.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.


THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used any links to leave this Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should familiarize yourself with their privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

 

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

 

CHILDREN’S PRIVACY

We do not knowingly solicit information from or market to children under the age of 18.  If you do become aware of any data provided to us by anyone under the age of 18 (unless formally assisted by an adult) please contact us using the contact information as provided on our Website.