Refund and Returns Policy

CANCELLATIONS, RETURNS & REFUNDS

• If your Order has been processed and delivered, you may cancel your Order within 7 business days from date of delivery, in which case the following will apply:
  • In accordance with Section 44(2) of ECTA, you will be responsible for the direct costs of returning or delivering the goods. If it needs to be collected by us or our Courier, the collection fee will be deducted from the total value of the Order as well as a 5% of total value of the Order as a handling fee.
  • If it is only a partial return of some of the Products as ordered, the total value of the Product or Products returned shall be used for purposes of calculation.
  • The Product/s must not have been used and must be in its original packaging where applicable.
  • The Product/s that are returned will be checked and assessed once we received it for any signs of damages or that it has been used. If all is in order, the refunding process shall commence.
  • If the Product/s were received and not immediately reported as damaged during transit or delivery, it would be regarded as having been received damage-free and in good order. If the Product/s are damaged, you will be notified accordingly, and no refund will be made as we cannot sell it to someone else.
• We do not accept any returns under any circumstances if a Product has been opened and the seal broken or packaging damaged as it means it cannot be sold to anyone else.
• If you placed an Order which have not been processed and shipped yet, we will refund you when we receive a written request to cancel your Order. In this case, you will be fully refunded within 10 (ten) business days from receipt of your notice. Any refund done, shall only be made into the same bank account from which the Order was placed. If we have already shipped your Order the same principles as detailed in 6.1 shall apply.
• Before placing your Order, please be aware that colours & sizes may not be exactly as it looks on your mobile screen or computer as settings may differ. Some products are handmade and may also differ slightly from how it appears on the screen. If you need clarification, please contact us. If there is a slight colour or size variance, the process as detailed in 6.1 still needs to be followed and the same rules shall apply.
• Any stock or sale items sold during any special promotional event at discounted prices are sold as is and no cancellations or returns shall be accepted.